Pre-Service Financial Concierge - Patient Financial Experience - Fulltime, Days
About The Position
Fast-paced, high-volume Call Center looking for a top skilled Financial Concierge. The Patient Financial Experience department is seeking a full-time Financial Concierge to join their team. This role involves receiving calls from patients/guarantors regarding financial questions on their account balances, including estimates, deposits/payments, and payment plans. The concierge will also be responsible for financial clearance for patient arrival, reviewing high dollar, out-of-network, and limited benefit work queues, and completing work queues within 24 hours for insurance patients needing financial arrangements. Additionally, the role requires obtaining and verifying patient demographics, benefits, and collecting copays.
Requirements
- High School Diploma or equivalent (REQUIRED)
- Two years of experience in a hospital CBO customer service or Call Center environment (REQUIRED)
- Working knowledge of Medical Terminology and understanding of reimbursement methodologies (REQUIRED)
Nice To Haves
- CHAA -Certified Healthcare Access Associate upon hire (PREFERRED)
Responsibilities
- Receive calls from patients/guarantors regarding financial questions on their account(s) balance consisting of estimate , deposits/payments, payment plans.
- Financial Clearance for Patient Arrival - Review High Dollar, OON, Limited benefit Work Ques
- Complete work queues within 24 hours for insurance patients that need financial arrangements
- Obtain and verify patient demographics, verify benefits, collect copays
Benefits
- 401k
- PTO
- medical
- dental
- Paid Parental Leave
- flex spending
- tuition reimbursement
- Student Loan Repayment Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
