Pre-Sales Solutions Architect

CNX

1d • $106,087 - $143,000 • Remote

About The Position

Concentrix is an intelligent transformation partner, solution-focused, tech-powered, and intelligence-fueled global technology and services leader. The company powers the world’s best brands by providing unique data and insights, deep industry expertise, and advanced technology solutions, helping companies become refreshingly simple to work, interact, and transact with. Concentrix shapes game-changing careers in over 70 countries and is recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” The Information Technology and Global Security team delivers the latest technology infrastructure, transformative software solutions, and industry-leading global security for staff and clients, working to design, implement, and strategize IT, security, application development, innovation, and solutions. This role is part of the technology team core to the vision of developing, building, and running the future of Integrated Services. As a Pre-Sales Solutions Architect, you will work directly with customers in a pre-sales capacity to gather custom software-based integration and/or automation requirements leveraging Client's REST APIs and various third-party APIs. You will partner with Client account teams and other pre-sales roles to guide the requirements gathering process, become an expert in Client's products, and design cohesive integrations and automations. Your responsibilities include designing and documenting custom software-based integration and automation processes, providing level of effort estimates, writing services contracts with well-defined scope, effort, and costs, and presenting solution designs and contract proposals to customers. You will also collaborate with post-sales solutions architects to validate designs and estimated efforts.

Requirements

• Experience working in a pre-sales technical role, such as Sales Engineer, Solutions Engineer, or Solutions Architect
• Experience working with customers directly to gather technical requirements
• Deep understanding of REST APIs and solution architecture using REST APIs
• Understanding of API-based integration processes and designs
• Ability to work with both technical and non-technical audiences to define and document desired integration or automation outcomes within Client's products
• Comfortable working through ambiguity
• Confident in designing and recommending best practices for integration and/or automation architectures
• Ability to present solution proposals with confidence and talk in-depth about your design choices and pros/cons of alternative approaches

Nice To Haves

• Backend software development experience preferred but not required

Responsibilities

• Work directly with customers in a pre-sales capacity to gather custom software-based integration and/or automation requirements leveraging Client's REST APIs and various third-party APIs
• Partner with Client account teams and other pre-sales roles with Client to guide the requirements gathering process with the customer
• Become an expert in Client's products and how to build cohesive integrations and automations that interact with Client's products
• Design and document custom software-based integration and automation processes
• Provide level of effort estimates (and calculated costs based on standard hourly rates)
• Write services contracts (in partnership with other Client's pre-sales resources) including well-defined scope, effort, and costs based on gathered customer requirements and your recommended designs
• Present solution designs and contract proposals to customers
• Work with our team of post-sales solutions architects to validate designs and estimated efforts

Benefits

• medical insurance
• dental insurance
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off
• paid holidays
• paid learning days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees