Pre-Sales Solution Engineer

Atlassian • New York, NY

1d • $158,400 - $249,100 • Remote

About The Position

Atlassian is looking for a Pre-Sales Solutions Engineer for our strategic business that’s passionate about being a product expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Requirements

• Product expert in the sales cycle
• Ability to solve customer's hardest business problems with products and solutions
• Experience helping close enterprise deals
• Experience partnering with sales teams, partners, and larger account teams on transformation deals
• Experience in large, global accounts with multi-million dollar spend thresholds
• Ability to engage and build relationships with customers at the C-level and other executive levels
• Ability to drive long-standing relationships across the organization
• Experience in customer discovery to understand current state and business problems
• Ability to map customer needs to products, platforms, and solutions
• Ability to probe for and identify opportunities for cross-product/solution expansion
• Ability to investigate, discover, and assess client pain points
• Ability to articulate and demonstrate the value of software
• Broad understanding of full Atlassian product and solution offerings
• Ability to paint a compelling story of how products work together
• Ability to lead compelling value-based demonstrations
• Ability to understand, lead, and guide customer's technical needs in the sales process
• Ability to gain customer buy-in
• Ability to forge strong partnerships with strategic account executives
• Ability to discuss pipeline, opportunities, and needs with account executives
• Ability to provide bi-directional feedback
• Ability to help lead cross-functional teams
• Ability to understand, track, and document product feedback and competitive intelligence
• Ability to advocate for internal development by documenting and sharing with product management
• Continuous learning and development of pre-sales and product knowledge
• Refinement of sales processes and Atlassian products knowledge

Responsibilities

• Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds
• Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization
• Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
• Probe for and identify additional opportunities for cross-product/solution expansion
• Investigate, discover, and assess client pain points
• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
• Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
• Lead compelling value-based demonstrations, both standard and customized
• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
• Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
• Help lead cross-functional teams to best support the customer and march toward the same goals
• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Benefits, bonuses, commissions, and equity may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed