Pre-sales Engineer (US Based - Remote)

Duvo Inc•New York, NY

22h•Remote

About The Position

Duvo is seeking a Pre-sales Engineer to join their growing team. This role is remote-first across the US, with occasional travel to Europe and customer sites. The Pre-sales Engineer will own the technical story in sales deals, conduct workshops with customer operations and IT teams, and design pilot programs. This is a senior individual contributor role responsible for shaping the pre-sales playbook. The company focuses on redesigning and automating operational processes for large retailers and consumer-goods companies using AI agents. The role sits between sales and engineering, requiring close collaboration with Account Executives. The Pre-sales Engineer will report directly to Tom and hand off to Forward Deployed Engineering after a pilot is signed. The ideal candidate will have a strong understanding of modern AI systems, process discovery, systems thinking, and technical evaluation, including security, integration, and architecture.

Requirements

5+ years in pre-sales, solutions engineering, applied AI, enterprise automation, or forward-deployed work, selling or delivering into enterprise operations, IT, or finance buyers.
Hands-on with modern AI systems — LLMs, agentic workflows, tool use, evaluation, and their practical limits — not just conversant in the concepts.
Strong process discovery and systems thinking — you can understand an unfamiliar operation and find the leverage points.
Comfortable with APIs, JSON, webhooks, SQL, and light Python or JavaScript. You don't need to be a software engineer, but you can investigate and prototype.
Strong commercial judgment — you qualify use cases, size value, spot a buying signal, and know when to escalate.
Excellent communication — you shift altitude quickly between operators, architects, and executives, and explain complex systems in plain English.
A track record of crisp, discovery-led demos rather than long product monologues.
Fluent English.
Willingness to travel to customer sites.

Nice To Haves

Retail or consumer goods experience is a plus.

Responsibilities

Run discovery and process mapping with customer teams — systems, handoffs, exceptions, approvals — and turn it into a pilot scope with a clear Definition of Done.
Connect the proposed solution to measurable business outcomes: margin, availability, working capital, revenue, or cycle time.
Build and demo pilots against the customer's own workflow, data shape, approval rules, and write-back targets.
Own the technical evaluation: security review, integration sizing, RFPs, architecture questions, and IT objections. Bring in Product or Engineering only when you genuinely need them.
Guide customers through early platform testing — kickoffs, first workflow captures, and resolving issues before they stall the evaluation.
Push back on scope, timelines, or success metrics that won't work — good judgment beats saying yes.
Stay in the deal through pilot delivery, then hand it over cleanly to Forward Deployed Engineering so what was sold is what gets built.
Build reusable demo assets, runbooks, and discovery patterns that make the whole team faster.