Pre - Registration Specialist

University of Arkansas•Little Rock, AR

7d•Onsite

About The Position

The Pre-Registration Specialist collects patient intake documents ahead of the appointment which saves time and reduces paperwork. The specialist’s responsibilities include but are not limited to answering inbound/outbound calls, collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the Specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires, and checks for out of network or out of area coverage. The Specialist directs out-of-network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible. The Pre-Registration Specialist gives detailed appointment information that includes time, location, and physician information. This position must be able to perform all duties of the Pre-Registration Specialist level and other duties to support patient care activities as required. This position is the network specialist for understanding patient insurance. Performs other duties as needed.

Requirements

High School, GED or formal educational equivalent
2 years customer service or healthcare experience.
Ability to follow oral instruction, read, and write.
Computer/basic keyboard skills.
Telephone etiquette skills.
General knowledge of office machines including printers and scanners.
Excellent customer service skills.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Associate degree in general studies or related.
One year in medical office setting.
Knowledge in basic medical terminology (or competent within 3 months of hire).
Registration experience.

Responsibilities

Collect patient intake documents ahead of the appointment.
Answer inbound/outbound calls.
Collect patient demographics (personal, employment, guarantor, emergency contact, insurance).
Verify insurance information.
Check for Medicaid PCP information.
Answer Medicare Questionnaires.
Check for out of network or out of area coverage.
Direct out-of-network insured patients to Office of Financial Counseling.
Advise in-network patients of their insurance copay and deductible.
Provide detailed appointment information (time, location, physician).
Act as the network specialist for understanding patient insurance.
Perform other duties as needed to support patient care activities.