Pre - Registration Specialist

University of Arkansas System•Little Rock, AR

9d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy

Requirements

High School, GED or formal educational equivalent
2 years customer service or healthcare experience.
Ability to follow oral instruction, read, and write.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Excellent customer service skills.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Associate degree in general studies or related.
One year in medical office setting preferred
Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire.
Registration experience is preferred.

Responsibilities

Collects patient intake documents ahead of the appointment which saves time and reduces paperwork.
Answering inbound/outbound calls.
Collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information.
Verifying insurance information.
Checking for Medicaid PCP information.
Answering Medicare Questionnaires.
Checking for out of network or out of area coverage.
Directs out-of-network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible.
Gives detailed appointment information that includes time, location, and physician information.
Perform all duties of the Pre-Registration Specialist level and other duties to support patient care activities as required.
This position is the network specialist for understanding patient insurance.
Performs other duties as needed.