Pre-Registration Clerk - Full Time
About The Position
The Pre-Registration Clerk works in Centralized Access Operations at Ste. Genevieve County Memorial Hospital. The role verifies patient information, insurance eligibility and benefits, precertification, and cost estimates for scheduled outpatient services. It also supports accurate and timely billing, patient communications and collections, document management, and coordination with hospital staff. The clerk organizes and prioritizes work with minimal supervision, provides customer service to patients and visitors, and helps staff with questions, training, and orientation.
Requirements
- High school student or equivalent.
- Basic office skills, such as keyboarding and filing.
- Three months to one year of experience.
Responsibilities
- Verify patient information for accurate billing, precertification, and patient cost estimates.
- Verify eligibility and benefits, prepare cost estimates, and obtain precertification for scheduled outpatient surgeries and procedures.
- Notify scheduled patients of estimated amounts due and attempt to collect self-pay balances before services are provided.
- Tell admitting staff when patients need to pay at the time of service and how much to collect.
- Edit information needed for accurate billing and timely submission to insurance carriers.
- Use customer service skills to address patient inquiries and concerns about hospital accounts.
- Organize and prioritize work to meet deadlines with minimal supervision.
- Follow ethical and legal billing procedures and stay informed about billing and precertification changes that affect processes and reimbursement.
- Meet department goals and share relevant information with coding, clinical, hospital, billing, and registration staff.
- Greet patients and visitors by telephone, answer inquiries, and refer questions to other staff when needed.
- Monitor the creation, maintenance, and distribution of required hospital and insurance documents and information.
- Scan and archive patient information and documentation using appropriate processes.
- Identify learning opportunities and seek guidance in new or unfamiliar situations.
- Serve as a resource for staff and hospital departments with questions and problems.
- Assist with staff training and orientation.
- Complete projects assigned by the Centralized Access Director or Insurance Coordinator.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness program with financial incentives and counseling
- Sick time
- Paid time off
- Retirement planning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
