Patient Registration Clerk - Full Time

Trinity Health•Grand Haven, MI

4d•Onsite

About The Position

The Patient Registration Clerk is responsible for registering patients for multiple hospital services, ensuring complete and accurate information is entered. This role requires excellent customer service skills, the ability to handle phone calls professionally, and familiarity with hospital forms. The clerk will also manage cash funds, collect and secure patient valuables, and maintain departmental records while adhering to confidentiality policies. Flexibility, adaptability, and the ability to multitask in a fast-paced environment are essential.

Requirements

High school graduate with courses in business and computers.
Ability to read, write and speak the English language effectively.
Must have excellent communication and customer service skills.
Must be able to type 50 wpm, error-free.

Nice To Haves

One year of medical office experience preferred, with understanding of medical and insurance terms.
Experience with computer, copy machine, fax and other office equipment preferred.

Responsibilities

Participates, communicates, interacts and assists patients, the public, and co-workers (inter and intradepartmental) in fulfilling job responsibilities.
Maintains established departmental polices and procedures, standard work objectives, quality management program, safety and infection control standards.
Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
Demonstrates excellent customer service when answering the department phones.
Familiar with all department and hospital forms, obtaining signatures when necessary. Capable of offering assistance in answering questions from patients pertaining to hospital forms.
Have ability to count and balance cash funds and write appropriate and accurate receipts. Provide assistance in going to patient’s bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
Maintains department records, reports and files as required.
Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
Performs other duties as assigned by Management.