Pre-Processing Quality Analyst

Truist•Richmond, VA

2d•$47,000 - $80,000•Onsite

About The Position

The Pre-Processing Quality Lead provides operational coverage for the Pre-Processing Manager as needed, ensuring continuity of support aligned with capacity and staffing requirements. This role functions as a hybrid Subject Matter Expert (SME) across all aspects of Pre-Processing, overseeing pipeline performance, resolving loan-level inquiries, and supporting both frontline teammates and leadership.

Requirements

4–6 years mortgage experience
Strong knowledge of all loan types (Conventional, Government, Bond, Portfolio)
Demonstrated ability to manage a high-volume pipeline (20+ loans)
Prior experience mentoring or training people
Advanced understanding of AUS, LQS, and underwriting standards
Strong written and verbal communication skills, including interaction with Sales and internal leadership
Proficiency in mortgage platforms (e.g., Empower) and Microsoft Office applications
English (Required)
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Nice To Haves

Prior experience in leadership or a team lead capacity
Experience collaborating with offshore or vendor teams
Exposure to quality control audits, risk controls, or governance processes
Involvement in contributing to process improvement initiatives or project

Responsibilities

Ensure adherence to established pre-processing guidelines, controls, and service level agreements (SLAs)
Partner with the Pre-Processing Manager to support audit responses (e.g., TAS, Governance, QC findings)
Assist in the implementation of updates to policies, procedures, and systems
Perform file reviews and audits to ensure quality assurance and compliance
Support resolution of Sales disputes, escalations, and exception scenarios
Reinforce consistent and professional communication standards across the team
Provide clear and actionable feedback to Loan Officers regarding missing documentation and identified errors
Maintain a reduced but complex personal loan pipeline (e.g., escalations, high-risk or exception loans)
Provide guidance, direction, and coaching to Pre-Processing staff
Serve as the primary escalation point for complex loan issues and scenarios
Deliver real-time feedback to improve loan quality submissions, with awareness of downstream impacts and overall process flow
Support onboarding of new hires and development/upskilling of existing team members
Identify recurring issues and recommend process improvements to enhance efficiency and quality