Pre-Owned Vehicle Manager

Parkway of Wilmington•Wilmington, NC

3d•Hybrid

About The Position

The pre-owned vehicle manager is a key member of Wilmington Auto Group's management team, responsible for ensuring customer retention and the profitability of the pre-owned vehicle department by recruiting and motivating qualified sales personnel. This position assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the pre-owned vehicle inventory.

Requirements

Bachelor's degree (B.A.) from four-year college or university; or four to ten years related experience and/or training; or equivalent combination of education and experience.
5+ years of experience in automotive sales.
Experience supporting sales department processes and maintaining accurate records.
Strong attention to detail with the ability to manage multiple priorities.
Strong math skills with a general understanding of finance and insurance.
Strong communication and customer service skills.
State Sales License
Valid Driver's License

Nice To Haves

Experience with Reynolds & Reynolds DMS
Experience with VinSolutions CRM
Bilingual English/Spanish skills a plus.

Responsibilities

Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis.
Hires, motivates, counsels and monitors the performance of all pre-owned vehicle sales employees.
Prepares and administers an annual operating forecast and budget for the pre-owned vehicle sales department.
Understands, keeps abreast of and comply with federal, state and local regulations that affect pre-owned vehicle sales.
Direct and schedule the activities of all department employees, always ensuring proper staffing.
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
Develops, implements and monitors a follow-up system for pre-owned vehicle purchasers.
Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
Processes salesperson commission sheets daily and monitors the payroll records of all pre-owned vehicle salespeople.
Conducts daily and weekly sales and sales training meetings.
Establishes and enforces product-knowledge standards.
Oversee the efforts of pre-owned vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
Help salespeople close deals.
Ensures 100 percent turnover of each customer to F&I.
Communicates daily with the Used Car Director regarding units needed for pre-owned vehicle inventory.
Ensures that pre-owned vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
Works closely with the Used Car Director and any other sources available to find good-quality, low-mileage units.
Monitors and works toward maintaining a 60-day turn policy.
Appraises all incoming pre-owned vehicles.
Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
Plans and controls the display of pre-owned vehicles.
Assists in the development of advertising campaigns and other promotions.
Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
Handles customer complaints immediately and according to dealership's guidelines.
Attends managers’ meetings.
Maintains professional appearance.
Other tasks as assigned.