Pre-Owned Sales Consultant

HSC Holdings Inc•Toronto, ON

1d•Onsite

About The Position

This position is with Audi Downtown Toronto, a luxury dealership within the AWIN network, which comprises 23 luxury automobile dealerships and 3 collision centers in the Greater Toronto Area. The Pre-Owned Sales and Leasing Consultant is responsible for the sale and lease/finance of new or pre-owned vehicles to existing or new customers. The role requires meeting sales quota and gross profit targets consistently, as well as meeting or exceeding CSI (customer satisfaction) objectives. The company values integrity and adheres to the highest ethical standards.

Requirements

High school diploma or equivalent
Ability to read and comprehend instructions and information
Valid Ontario G Driver’s Licence
Clear Driver’s Abstract
Valid OMVIC registration
Strong business acumen
Professional appearance
Ability to sell the minimum quota according to dealership objectives
Excellent communication skills: verbal and written
Excellent customer service skills

Nice To Haves

Passion, motivation, focus and leadership skills
Results focused approach
Team player
Strong communication skills both written and verbal
Ability to influence, negotiate and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and professionalism
Excellent interpersonal and team building skills
Strong time management and organizational skill
Honest, courteous and able to demonstrate strong work ethic
Driven and ability to work with minimum supervision

Responsibilities

Establish and nurture customer relationships for the purpose of selling New or Pre-Owned vehicles.
Handle incoming sales traffic (on the telephone, internet, and in person).
Qualify all prospects.
Arrange trade-in appraisals through the Pre-Owned Sales Manager.
Liaise between prospect and sales management during negotiations.
Turn over all sales customers to the finance office.
Arrange New and Pre-Owned deliveries through sales management and the finance office.
Actively prospect new customers on a continuous basis.
Follow up with past deliveries ensuring the customers’ expectations have been satisfied.
Research and study product changes.
Attend and participate in weekly sales meetings.
Review the previous month’s performance vs. objective, paying attention to individual floor traffic management statistics.
Familiarize yourself with all manufacturers’ sales, lease and finance programs.
Make annual, lease maturity contact calls with existing client base.
Keep apprised of competitive products.
Review historical performance vs. objectives together with management with the aim of setting annual sales objectives for the New Year.
Participate in off-site marketing and advertising initiatives as required by sales management.
Assist in the arrangement of showroom display as required.
Participate in off-site product and skills training programs.
Close sales by overcoming objections; asking for sales; negotiating prices; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect payments.
Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales.
During delivery process, escort customers to the customer lounge, Parts Counter, and introduce them to the Service Department, including Management.