Pre-Litigation Case Specialist

KECHES LAW GROUP PC•Milton, MA

4d•Hybrid

About The Position

Keches Law Group, P.C. is seeking a Pre-Litigation Case Specialist to support the progression of personal injury and workers’ compensation cases from intake through demand and resolution. This role blends legal case support, medical coordination, and pre-litigation claim development. You will serve as a primary point of coordination across clients, medical providers, insurance adjusters, and attorneys—ensuring that cases are progressing efficiently, documentation is complete, and clients are supported throughout the process. This is a highly client-facing, operational role with ownership over a caseload and responsibility for helping move cases toward successful resolution.

Requirements

5+ years of experience in personal injury and/or workers’ compensation case management, claims, paralegal, or related legal support work
Strong understanding of pre-litigation workflows, medical treatment coordination, and settlement processes
Experience working with medical records, treatment coordination, and demand preparation
Proficiency with case management systems such as Litify
Strong organizational skills and attention to detail
Ability to manage a high-volume caseload in a fast-paced environment
Excellent communication, negotiation, and client service skills
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

Familiarity with insurance claims handling and negotiation processes preferred

Responsibilities

Manage a caseload of pre-litigation matters from intake through demand and resolution
Proactively drive case progression by identifying next steps and removing delays
Ensure cases are moving efficiently while maintaining quality and consistency
Monitor treatment progress, documentation status, and case readiness throughout the lifecycle of the claim
Monitor treatment status and medical documentation to support claim progression and demand readiness
Work closely with Medical Care Coordinators to ensure records, bills, and treatment updates are obtained timely
Evaluate treatment progression and outstanding documentation as part of overall case development and settlement strategy
Ensure medical information is properly organized and incorporated into demands, negotiations, and case evaluation
Maintain accurate, organized, and up-to-date case files
Draft demand letters, case summaries, and supporting documentation
Compile and review medical records, bills, wage information, and other key materials
Ensure case documentation is complete and organized to support negotiation and resolution efforts
Participate in pre-litigation settlement negotiations and communications with insurance carriers and third parties
Assist in evaluating case progression, treatment status, and damages to support settlement strategy
Prepare demand-related documentation, treatment summaries, and supporting materials for negotiation
Maintain consistent communication with adjusters regarding outstanding records, offers, and claim developments
Partner with attorneys and leadership to help drive cases toward timely and favorable resolution
Serve as a primary point of contact for clients throughout the case process
Provide updates, set expectations, and guide clients through the progression of their claim
Assist with insurance questions, billing issues, and general support needs
Deliver a high level of client service and responsiveness throughout the lifecycle of the case
Partner closely with attorneys to support case strategy and development
Assist with litigation preparation as needed, including file organization and deadline tracking
Collaborate with Medical Care Coordinators and other team members to ensure seamless case handling and progression
Utilize Litify to manage case activity and maintain records
Ensure timely and accurate updates across all systems
Track key milestones and maintain visibility into case status and progression