Pre-Arrival Specialist

Hyatt Vacation Ownership

5d•Onsite

About The Position

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Creates, Maintains, and updates the pre-arrival templates and Owner communications.
Coordinates with other departments to conduct routine maintenance.
Replies to all Vacation Planning emails/calls within the specified time frame.
Corresponds with guests regarding villa location and other special requests.
Communicates special requests to other departments and/or VIP amenities.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.