Pre-Arrival Specialist - Full Time | Days

Singing River Health System•Pascagoula, MS

9d•Onsite

About The Position

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources. The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

Requirements

High school diploma or equivalent required.
Must have de-escalation training completed by the end of position orientation (90 days).
Must have appropriate level of de-escalation training.
Proficient knowledge and ability to use a computer (must be keyboard proficient).
Proficient ability to use other office technology (i.e., telephone, fax, etc.).
Proficient ability to use MS Outlook and Word.
Keen mental faculties/assessment and decision making abilities.
Superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Strong written and verbal communication skills.
Emotional stability conducive to dealing with high stress levels.
Ability to work under pressure and meet deadlines.
Attention to detail.
Ability to multi-task in complex situations.
Ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
Superior customer service skills.
Professional etiquette.

Nice To Haves

Some college preferred.
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Responsibilities

Scheduling appointments using computerized scheduling software.
Performing pre-certification and authorization as needed.
Completing benefit collection.
Completing other pre-registration functions for outpatient procedures.
Answering calls timely and professionally.
Capturing correct patient demographic information and maintaining data integrity.
Scheduling appointments at appropriate times to ensure best use of department resources.
Communicating pre-procedure preparations to patients/guardians and physician offices.
Communicating scheduling conflicts to departmental nurses or staff.
Facilitating pre-registration of scheduled patients with Patient Access Registration Specialists and Financial Counselors.