Pre-Arrival Specialist

Singing River Health System•Pascagoula, MS

1d•Onsite

About The Position

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources. The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

Requirements

High school diploma or equivalent required
De-escalation training completed by the end of position orientation (90 days)
Appropriate level of de-escalation training
Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred
Proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word
Superior customer service skills and professional etiquette

Nice To Haves

Some college preferred
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred

Responsibilities

Scheduling appointments
Performing pre-certification and authorization as needed
Completing benefit collection
Completing other pre-registration functions for outpatient procedures
Answering calls timely and professionally
Capturing correct patient demographic information
Maintaining data integrity of patient information
Scheduling appointments at appropriate times for best use of department resources
Communicating pre-procedure preparations to patients/guardians and physician offices
Communicating scheduling conflicts to departmental nurses or staff
Facilitating pre-registration of scheduled patients with Patient Access Registration Specialists and Financial Counselors