Pre Anesthesia Clinic Patient Care Coordinator (PCC) II

Stanford Health Care•San Jose, CA

5d•$33 - $37•Hybrid

About The Position

The Patient Care Coordinator II supports the operations of the Pre-Anesthesia Clinic across multiple locations, including Palo Alto, Redwood City, Emeryville, and San Jose. This role provides direct patient care support, including patient rooming, vital signs, EKGs, appointment scheduling, and coordination of care for surgical patients. The PCC II collaborates closely with providers, nurses, and administrative staff to support specialty pre-anesthesia programs such as Regional Anesthesia and Optimization Clinic, while ensuring excellent customer service, efficient clinic workflows, and adherence to Stanford Health Care’s C-I-CARE standards. Flexibility to rotate among clinic sites based on operational needs is required. This is a Stanford Health Care job. As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team.

Requirements

High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
At least one year of overall experience (Including external experience)
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices
Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

Responsibilities

Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.
Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.