Patient Care Coordinator - Pre-Anesthesia Clinic Tri-Valley - Full Time

Stanford Health Care•Livermore, CA

2d•$33 - $37•Onsite

About The Position

The Patient Care Coordinator (PCC) serves as a key member of the Pre-Anesthesia Evaluation Clinic team, providing administrative and scheduling support to ensure patients are prepared for surgery. Responsibilities include coordinating pre-anesthesia appointments, managing high-volume scheduling and incoming calls, reviewing referrals, obtaining and verifying patient demographic and insurance information, and facilitating communication between patients, providers, surgical clinics, and ancillary departments. The PCC supports efficient clinic operations by maintaining accurate documentation in Epic, assisting with care coordination activities, monitoring work queues, and helping ensure patients complete required pre-operative evaluations within designated timelines. This position is fully onsite, Monday through Friday, and plays a critical role in delivering an exceptional patient experience while supporting safe and timely surgical care. This is a Stanford Health Care Tri-Valley job.

Requirements

High School Diploma or GED Required
3+ years to 5 years medical office experience Required
Excellent communication skills.
Excellent phone and computer skills.
Working knowledge of medical terminology.
Working knowledge of insurance terminology.
Strong organization skills and attention to detail.

Nice To Haves

Proficient in pediatric registration and scheduling (PSM only)
Workers comp. registration. (PSM and OPN)
Patient registration WQ (PSM and OPN)
Process Plan of Care (PSM only)

Responsibilities

Greets patients and manages phone calls
Provides information on various department clinical programs to patients during patient scheduling/intake call
Schedules new and returning patient appointments
Coordinates virtual classes and support groups
Downloads and prints patient glucometer and continuous glucose monitor data
Assists with getting patient weights
Creates patient education packets for various clinical programs both inpatient and outpatient
Manages referral que and generates referrals when appropriate
Sends communication to referring physician offices when appropriate
Scans patient related documents for various clinical programs
Requests relevant laboratory data in preparation for patient visits
Assists the bariatric patient care advocate with guiding patients through the bariatric program
Builds customer relations through positive interaction with patients and other hospital departments
Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements
Responsible for obtaining insurance and/or employer authorization as applicable.
Responsible for explaining benefits and co-payments to patients as applicable.
Responsible for subpoena and medical record requests, locating medical reports in various systems.
Ensures the daily review of email system for department communications.
Participates in department in-service programs.
Performs education modules monthly and HealthStream education when due.
Assists with inventory and replacement of supplies by ordering or notifying supervisor.
Attends huddles and mandatory in-service meetings.
Accepts assignment of other duties as needed, receives training and/or orientation.
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital.