Pre-Analytical Assistant III

Quest Diagnostics•West Hills, CA

2d•Onsite

About The Position

The Pre-Analytical Assistant III in the Tech Ops Department is responsible for knowing all of the functions of the Pre-Analytical Assistant II, plus additional functions. This role involves more complex tasks and responsibilities including pending review and problem resolution, and automated sortation and aliquoting instrument operation. The Pre-Analytical Assistant III has mastered all duties of the Pre-Analytical Assistant II, and is able to efficiently and effectively work in a self-directed fashion. Additional responsibilities may include customer communications, internal training, and problem-solving related to special accounts and compliance-related issues. Within 1 year of hire, the individual will be proficient in processing electronic orders.

Requirements

Must have at least 3 years experience in a laboratory environment or a production setting.
Minimal data entry skills
High School Diploma or Equivalent (Required)

Nice To Haves

Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Responsibilities

Responsible for all duties of the Pre-Analytical Assistant III; meets or exceeds productivity and quality standards for Pre-Analytical Assistant I and II tasks [when required]; able to recognize and solve more complex problems on a routine basis.
Demonstrates a basic understanding of how Specimen Processing and Tech Ops impact testing departments and result quality.
Demonstrates proficiency and understanding of all job duties and SOP’s related to the Tech Ops department.
Demonstrates knowledge and an understanding of what resources are available and is able to fill in for any function within the Tech Ops department as necessary.
Identifies problems with specimen types vs test orders, missing information, improperly positioned bar code labels, with regard to all work processes within Tech Ops.
With experience and training, is able to perform basic trouble shooting and resolve problems with automated equipment operation.
Demonstrates an understanding of compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and the directory of services.
Understands complex relationship between test(s) ordered and specimen(s) received.
Completes all required written documentation such that it is understandable to others, legible and within the assigned time frame.
Meets quality and productivity standards within 3 months of completing training.
Validates and verifies test orders as needed.
Trains employees in Tech Ops job functions and may provide on-going training.
Performs result entry as required for TIQ/TNP resolution.
Adheres to all Quest Diagnostics policies and procedures, including Safety and Compliance.
Other duties as assigned.
Possible customer communications
Internal training
Problem-solving related to special accounts and compliance-related issues
Pending review and resolution
Operation of automated equipment

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities