Pre-Access Specialist BCT/BMT, University Hospital, 7:30a-4:30p

UofL Health•Louisville, KY

10d•Onsite

About The Position

The Pre-Access Specialist will coordinate patient orders received from physician offices and internal ancillary departments assuring appropriate distribution to the servicing department. Reviews 100% of all scheduled procedure orders for accuracy including physician signature, test/procedure to be performed, date and diagnosis, calls physician office to clarify order as needed, and indexes order to the account. Coordinates patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Requirements

High School Diploma or equivalent required
PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
Critical Thinking – ability to think through issues and identify appropriate options
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Must be able to communicate effectively in both verbal and written formats.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events
Demonstrates the ability to understand instructions and underlying principles.
Ability to reason and make sound judgments.
Proficient in the use of EMR and Microsoft Office Suite
Able to utilize appropriate computer systems to perform ICD-10 code look up.

Nice To Haves

At least one year of patient access (preferred)
Demonstrated knowledge of medical terminology (preferred)

Responsibilities

Manages all orders received by fax, physician EMR or other sources and scans into appropriate hospital electronic patient medical record
Indexes orders accurately and review physician signature, test/procedure to be performed, date and diagnosis for accuracy
Answers and responds to external and internal phone calls in a timely manner
Checks and responds to emails in a timely and professional manner
Meets or exceeds productivity standards in the completion of daily assignments and accurate production
Supports goals of department/organization
Works as a team player by enhancing team effectiveness, supporting and assisting team members, the department and/or the organization
Knows procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
Provides excellent customer service to internal and external customers using ADIET method
Maintains an organized and efficient work area
Transmits all patient documents accurately and in a timely manner
Takes responsibility for maintaining accountability for improving job knowledge and skills
Maintains a professional image by observing “on stage” behaviors and keeping “off-stage” behaviors (e.g., personal conversations, use of telephone, eating, etc.) away from patients and visitors
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community