Pre-Access Central Scheduler I

Intermountain Health

16h • $19 - $25 • Onsite

About The Position

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.

Requirements

• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Knowledge
• Multi-Channel Phone Experience
• 30+ WPM Typing Speed
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• This includes frequent computer, phone, and cable set-up and use.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED