PRC Clerk

Osage Nation Health Center • Pawhuska, OK

5d • Onsite

About The Position

The Purchased Referred Care Clerk provides telephone and reception services for the PRC department at the Wah-Zha-Zhi Health Center. The clerk fields a high volume of incoming calls from WZZHC patients and providers and returns calls for people listed on the department’s call log. The role requires close attention to detail and a strong emphasis on customer service. Osage preference applies.

Requirements

• High school diploma or GED.
• Intermediate computer literacy skills and proficiency with a computer-based system for routing appointment requests.
• Knowledge of phone systems and Electronic Health Records (EHR).
• Knowledge of HIPAA and the Privacy Act.
• High attention to detail.
• Ability to use Microsoft Office Suite programs.
• Good interpersonal communication and teamwork skills.
• Willingness and ability to learn new skills.
• Must pass a criminal background check.
• Must pass drug/alcohol testing.
• Valid driver’s license and clean driving record; may be required to drive GSA or tribal vehicles.
• Must maintain a professional attitude and phone etiquette and maintain confidentiality at all times.

Responsibilities

• Provide telephone and reception services for the PRC department at the Wah-Zha-Zhi Health Center.
• Answer a high volume of incoming calls from WZZHC patients and providers.
• Return calls to people placed on the department’s call log.
• Route appointment requests to the appropriate clinic queue using a computer-based system.
• Maintain a professional attitude and phone etiquette that positively represents WZZHC.
• Maintain confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED