Purchased Referred Care (PRC) Assistant US BASED APPLICANTS ONLY; SPONSORSHIP NOT AVAILABLE

Warm Valley Health Care•Fort Washakie, WY

10d

About The Position

Warm Valley Health Clinic is seeking a dependable and service-oriented PRC Assistant to support daily operations within the Purchased/Referred Care Department. This role is essential in ensuring patients receive timely support, accurate information, and coordinated access to outside medical services. The PRC Assistant will interact with patients, providers, and external partners while helping maintain organized and efficient departmental processes.

Requirements

High school diploma or GED.
At least one (1) year of experience in administrative support, customer service, or a healthcare office setting.
Strong multitasking skills with the ability to meet deadlines in a fast-paced environment.
Ability to learn and apply PRC program guidelines and eligibility requirements.
Proficiency with Microsoft Office and general computer applications.
Ability to learn and use electronic health record systems.
Strong communication, customer service, and organizational skills.

Nice To Haves

Experience working in a tribal health clinic or tribal health system.
Knowledge of HIPAA regulations and medical terminology.
Previous PRC, medical billing, or referral coordination experience.

Responsibilities

Patient Support & Communication Answer and route incoming calls while providing clear, respectful assistance.
Assist patients with questions related to PRC eligibility, referral status, required documentation, and program processes.
Greet and assist patients who visit the department, ensuring they are connected with appropriate staff.
Maintain strict confidentiality in compliance with HIPAA and tribal policies.
Administrative & Clerical Duties Process incoming and outgoing mail, including sorting, scanning, and routing PRC-related documents.
Enter and update patient information in PRC systems or the EHR.
Prepare, scan, and upload referrals, authorizations, invoices, and related documents.
Maintain organized files, logs, and tracking systems to support timely follow-up.
Program Support Assist PRC staff with preparing patient packets, authorizations, and vendor communications.
Support claims and invoice processing by collecting and routing required documentation.
Monitor referral timelines and ensure necessary information is received.
Participate in team meetings, trainings, and quality improvement efforts.
Perform additional duties as assigned to support department operations.