About The Position

Warm Valley Health Clinic is seeking a compassionate and organized Patient Care Coordinator to support our integrated healthcare team. This role ensures patients receive seamless, culturally respectful, and patient-centered care by coordinating appointments, communicating with patients, and facilitating access to necessary services. The ideal candidate is team-oriented, detail-driven, and committed to supporting the health and wellness of our community.

Requirements

  • High school diploma or GED required; associate degree or healthcare-related certification preferred.
  • Experience in patient services, care coordination, or a healthcare administrative role preferred.
  • Proficiency with electronic health records and common office software.
  • Knowledge of medical terminology and insurance processes.
  • Strong organizational, communication, and multitasking abilities.

Responsibilities

  • Serve as a primary contact for patients, addressing questions and guiding them through their care journey.
  • Schedule and coordinate patient appointments, procedures, referrals, and follow-up visits.
  • Manage referrals and collaborate with external providers and specialty services.
  • Assist patients with basic insurance, billing, and financial navigation.
  • Conduct appointment reminder calls and follow up on missed visits.
  • Document patient interactions accurately in the EHR while maintaining HIPAA compliance.
  • Work with the healthcare team to identify and reduce barriers to care.
  • Participate in team meetings and quality improvement activities.
  • Support clinic operations with additional duties as needed.
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