Practice Transformation Liaison

Christiana Care Health Services • Wilmington, DE

4d • Hybrid

About The Position

ChristianaCare is seeking a Practice Transformation Liaison to partner with primary care and ambulatory practices to improve workflows, strengthen quality outcomes and support the delivery of value-based care. This role is for a relationship builder, problem solver and change partner with strong customer service skills and a solid understanding of ambulatory or primary care operations. It is a collaborative, relationship-driven role for someone who understands how physician practices operate and recognizes that no two practices are exactly alike. The liaison will work directly with providers, nurses, practice leaders and front-office teams to understand their needs, identify opportunities, and help implement practical solutions that improve both practice performance and the patient experience.

Requirements

• Bachelor’s degree in a clinical discipline, operations, business administration, healthcare management, statistics or related field required.
• Minimum 5 years of relevant experience, including 2 years in patient safety, quality or performance improvement.
• Knowledge of ambulatory/clinical practice operations, electronic medical records and medical terminology.
• Strong communication, customer service, organizational, project management and problem-solving skills.
• Ability to work independently, manage multiple priorities and collaborate effectively across teams.
• Travel throughout ChristianaCare and participating clinical practices is required.

Nice To Haves

• Master’s degree preferred.
• Equivalent ambulatory-focused experience may be considered in lieu of a bachelor’s degree.
• Experience with quality improvement, workflow analysis, change management or population health preferred.

Responsibilities

• Build trusted partnerships with providers, practice leaders, and clinical and administrative teams across our ambulatory network.
• Assess and improve practice operations by evaluating workflows, identifying barriers and implementing solutions that improve efficiency, quality and the patient experience.
• Advance value-based care by helping practices improve preventive care, chronic disease management, quality outcomes, and closure of care gaps.
• Lead and support change by educating practice teams, using performance data to identify opportunities, and collaborating across Population Health, Quality, Data Analytics, IT and other partners.

Benefits

• Full Medical, Dental, Vision and other insurance benefits
• 403 (b) with an employer match
• Tuition Reimbursement
• Diverse and Inclusive culture
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• health insurance
• paid time off
• retirement
• an employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level