Practice Transformation Liaison
About The Position
ChristianaCare is seeking a Practice Transformation Liaison to partner with primary care and ambulatory practices to improve workflows, strengthen quality outcomes and support the delivery of value-based care. This is a highly collaborative, relationship-driven role for someone who understands how physician practices operate and recognizes that no two practices are exactly alike. You’ll work directly with providers, nurses, practice leaders and front-office teams to understand their needs, identify opportunities, and help implement practical solutions that improve both practice performance and the patient experience.
Requirements
- Bachelor’s degree in a clinical discipline, operations, business administration, healthcare management, statistics or related field required; master’s preferred.
- Minimum 5 years of relevant experience, including 2 years in patient safety, quality or performance improvement.
- Equivalent ambulatory-focused experience may be considered in lieu of a bachelor’s degree.
- Knowledge of ambulatory/clinical practice operations, electronic medical records and medical terminology.
- Strong communication, customer service, organizational, project management and problem-solving skills.
- Ability to work independently, manage multiple priorities and collaborate effectively across teams.
Nice To Haves
- Experience with quality improvement, workflow analysis, change management or population health preferred.
Responsibilities
- Build trusted partnerships with providers, practice leaders, and clinical and administrative teams across our ambulatory network.
- Assess and improve practice operations by evaluating workflows, identifying barriers and implementing solutions that improve efficiency, quality and the patient experience.
- Advance value-based care by helping practices improve preventive care, chronic disease management, quality outcomes, and closure of care gaps.
- Lead and support change by educating practice teams, using performance data to identify opportunities, and collaborating across Population Health, Quality, Data Analytics, IT and other partners.
Benefits
- Full Medical, Dental, Vision and other insurance benefits
- 403 (b) with an employer match
- Tuition Reimbursement
- Diverse and Inclusive culture
- Generous paid time off with annual roll-over and opportunities to cash out
- 12 week paid parental leave
- employee assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
