Practice Support (CAHB)

CenterWell Senior Primary Care • The Villages, FL

2d • Onsite

About The Position

Become a part of our caring community As a Practice Support, you will be responsible for patient facing, non-clinical, Practice Support functions, within a CenterWell care center.

Requirements

• High school diploma or equivalent.
• Knowledge of clinic policies and procedures and overall understanding of medical office flow.
• Proficient skills in computer programs.
• Operate standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.

Nice To Haves

• Some college.
• One year clerical/billing experience in a healthcare organization.

Responsibilities

• Navigate proficiently through EHR system.
• Schedule patients appropriately and accurately utilizing schedule software.
• Use customer service principles and techniques to assist patients calmly and professionally.
• Serve as a point of contact for patients entering and leave the care center.
• Manage new patient process per current workflow.
• Collect all payments due at time-of-service.
• Communicate with other departments as needed.
• Pre-visit planning including conducting insurance verification and eligibility for services, updating patient demographics, and communicating with patients to resolve insurance verification discrepancies.
• Ensure all documents are processed accurately per policies and procedures.
• Comply with compliance and privacy and security policies and ensuring all HIPAA protocols are followed to ensure patient confidentiality.
• Reconcile patient payments and verify with the daily financials.

Benefits

• Blue Cross and Blue Shield Health benefits
• Dental and vision benefits
• Matching Health Savings Account (HSA)
• Life insurance and short-term & long-term disability
• Paid time off, holidays, and jury duty pay
• 401(k) retirement savings plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED