Practice Support Supervisor (Creekside Care Center)

CenterWell Senior Primary Care•The Villages, FL

10d•Onsite

About The Position

As a Practice Support Supervisor, you will be responsible for hiring, training and monitoring administrative needs. You will help maximize efficiency within an organization, increase the organization’s productivity, and ensure the production and delivery of high-quality service that suit patients’ needs. You will ensure that day-to-day operation in the organization supports and helps to achieve that organization’s unique goals. This role is located at the CenterWell Senior Primary Care office at 1050 Old Camp Rd Building 100, The Villages, Fl 32162.

Requirements

High school diploma or equivalent
One to three years of management experience
Bachelor’s degree in healthcare administration may be substituted for experience

Nice To Haves

Two years of experience in a healthcare organization
CMPE or FACMPE certification

Responsibilities

Accountable for operations by analyzing and reviewing procedures/practices
Provides supervision of Practice Support operations
Responsible for hiring and on-boarding of newly hire Practice Support staff
Performs employee coaching as needed, completes annual performance evaluations for staff
Trainer for all practice support procedures to staff
Collaborates with various departments to assist with training, workflow implementation and process improvement
Data collection
Follow-up calls to patients, reporting feedback to leadership
Patient volume tracking to ensure proper coverage
Reports on staff Radix usage
Collaborates with billing to help identify and resolve issues related to billing
Monitors appointment scheduling and communicates changes to all necessary departments
Monitors provider schedules, patient appointments and patient flow
Meets with leadership to discuss any schedule improvements for Practice Support staff to streamline the scheduling process
Monitors Check-In & Check-Out.
Handling day-to-day operations to ensure patient satisfaction
Communicate regularly with care center leadership to address concerns, questions, and review the performance of their departments
Works closely with the Care Center Manager, Clinical Supervisor, and Medical Director
Monitors completion of daily close to ensure accurate collection and filing
Oversee deposits and reconciliation of cash bags regularly
In collaboration with Care Center Manager, manage patient panel report to ensure accuracy of panel and insurance PCP assignment.