Practice Support Representative

Allmed Staffing • Lake Katrine, NY

7d • Onsite

About The Position

The Practice Support Representative supports daily clinic operations at an onsite Optum location in Lake Katrine, New York. This non-lead position welcomes patients, manages check-in and check-out, schedules appointments, and works patient queues and tasks. The representative also helps patients activate MyChart accounts and use Self-Registration links, and provides friendly, patient-centered service in person and by phone.

The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with rotating Urgent Care shifts from 11:00 AM to 8:00 PM and Saturday coverage from 9:00 AM to 1:00 PM, as scheduled. The dress code is business casual; jeans and sandals are not permitted, and Optum attire is specified. The interview is in person.

Requirements

• At least 1 year of customer service experience.
• Computer skills.
• Ability to work onsite Monday through Friday, 8:00 AM to 5:00 PM, including rotating Urgent Care shifts from 11:00 AM to 8:00 PM and Saturdays from 9:00 AM to 1:00 PM.

Nice To Haves

• Strong customer interaction skills.
• Pleasant demeanor and patience with patients.
• Healthcare background.

Responsibilities

• Check patients in and out.
• Schedule patient appointments.
• Work patient queues and tasks.
• Activate patients’ MyChart accounts.
• Send and assist patients with Self-Registration links.
• Provide friendly, patient-centered customer service in person and by phone.
• Support the Urgent Care rotation and Saturday coverage as scheduled.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed