Practice Support Manager
About The Position
The Practice Support Manager cultivates relationships among leaders, physicians, operations, and the revenue cycle team. The role monitors payer, legislative, and reimbursement guidelines and changes, and provides guidance on systems and operational processes to support optimal performance. The manager identifies trends and opportunities in Epic workflows related to registration, scheduling, and billing; monitors assigned practice Epic work queues and KPIs; and provides reports, process changes, and performance outcomes to support top-decile performance. The role oversees assigned practices’ conversion to Epic and legacy-system rundown, provides limited workflow and work-queue training or review, audits and troubleshoots processes between PBS and practices, and helps develop new Epic workflows. The manager monitors patient billing issues for assigned practices, ensures issues are resolved and patient satisfaction is maintained, and identifies, reports, and resolves billing errors, compliance issues, and reimbursement concerns. In partnership with leadership, the manager addresses outstanding appeals, tracks payer policy and legislative changes and their operational impact, documents and communicates required changes, and meets monthly with practice chairs and administration to review practice financials and anticipated impacts of new legislation or policies. The role interacts with co-workers, visitors, and other staff in accordance with Jefferson’s values.
Requirements
- High school diploma, GED, or equivalent.
- Five years of related experience.
- Experience in hospital and physician billing and follow-up, coding, reimbursement guidelines, payer policy, and health insurance.
- Strong working knowledge and understanding of Epic.
- Advanced Microsoft Office skills, including Excel and MS Access.
- Ability to review and interpret financial reports; strong analytical and critical-thinking skills.
- Strong understanding of the provider revenue cycle process.
- Strong organizational skills and ability to multitask.
- Strong presentation skills and a track record of presenting to practice or hospital department chairs, executives, and others.
- Epic super user certification.
Nice To Haves
- Bachelor’s degree in Finance, Business Management, or related studies.
Responsibilities
- Cultivate relationships among leaders, physicians, operations, and the revenue cycle team.
- Monitor payer, legislative, and reimbursement guidelines and changes.
- Provide guidance on system and operational processes to support optimal performance.
- Identify trends and opportunities in Epic registration, scheduling, and billing workflows.
- Monitor assigned practice Epic work queues and KPIs, and provide reports, process changes, and performance outcomes.
- Oversee Epic conversion and legacy-system rundown for assigned practices; provide limited training or workflow and work-queue reviews.
- Review, audit, and troubleshoot processes between PBS and assigned practices.
- Assist in developing new operational workflows in Epic.
- Monitor patient billing issues for assigned practices and ensure resolution and patient satisfaction.
- Identify, report, and resolve billing errors, compliance issues, and reimbursement concerns.
- Partner with leadership to resolve outstanding appeals.
- Monitor payer policy and legislative changes and their impact on assigned practices; document, communicate, and assist with required operational or system changes.
- Meet monthly with practice chairs and administration to review practice financials and anticipated impacts of new legislation or policies.
- Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including per diem colleagues, adjunct faculty, and Jeff Temps
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
