Practice Support Coach

Nexus Family Healing•East Bethel, MN

4h•$70,000 - $80,000•Onsite

About The Position

Nexus Family Healing is seeking a Practice Support Coach for its youth and teen psychiatric residential treatment facility in East Bethel, Minnesota. The role provides on-site, in-the-moment coaching, mentoring, and practice support to direct care staff. Working alongside staff in the treatment environment, the coach strengthens self-awareness, emotional regulation, trauma-informed care, therapeutic relationship-building, professional judgment, and effective responses to challenging situations. The Practice Support Coach observes practice, models effective interventions, offers timely feedback, and facilitates reflective conversations and debriefings. The position supports staff growth, resilience, accountability, and consistent practice while helping maintain a safe, therapeutic, and healing environment for youth and employees. It has no direct supervisory authority and works in partnership with program leadership, clinical staff, and direct care teams. This is a full-time, exempt, on-site position at 900 189th Ave NE, East Bethel, MN 55011. The schedule includes a mixture of days, evenings, and weekends. The target start date is January 2027, and the starting salary range is $70,000–$80,000.

Requirements

Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Education, Behavioral Science, or a related field.
At least 3 years of experience working in residential treatment, behavioral health, child welfare, juvenile justice, education, or a related human services setting.
Experience coaching, mentoring, training, leading, or supporting staff development.
Knowledge of trauma-informed care, youth development, relationship-based interventions, crisis prevention, and de-escalation.
Strong interpersonal, written, verbal, facilitation, and problem-solving skills.
Ability to build trust and effective working relationships while maintaining role clarity, confidentiality, and professional boundaries.
Valid driver's license and ability to meet state regulating agency and Nexus Home Office driving requirements.
Must successfully pass applicable federal and state criminal background checks.
Must participate in, complete, and successfully pass agency-specific therapeutic intervention/restraint training and examination.
May be required to assist staff in approved physical holds or crisis interventions involving clients.
Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
Must be able to stand and walk for extended periods of 2–4 hours.
Must be able to twist, bend, and stretch as needed for daily activities within a residential treatment facility.

Nice To Haves

Master's degree in Social Work, Counseling, Psychology, Education, Human Services, or a related field.
Training or experience in reflective practice, coaching, consultation, staff development, or reflective supervision.
Experience facilitating training and supporting organizational practice improvement.
Experience with crisis intervention, de-escalation, staff wellness, and resilience initiatives.

Responsibilities

Provide real-time coaching and support to direct care staff in residential treatment settings, modeling trauma-informed and therapeutic interventions.
Observe staff-youth interactions and offer guidance to promote effective communication, professional boundaries, and treatment best practices.
Facilitate reflective debriefings following challenging situations to support staff growth, self-awareness, and accountability.
Mentor and develop employees through ongoing coaching, feedback, and skill-building.
Promote emotional wellness by reinforcing resilience, stress management, and healthy professional practices.
Collaborate with supervisors, clinicians, nursing, education, and leadership teams to support staff success and program effectiveness.
Assist with training in trauma-informed care, crisis intervention, de-escalation, therapeutic communication, and emotional regulation.
Identify trends and development opportunities to improve staff performance, consistency, and quality of care.
Support a positive workplace culture focused on safety, learning, collaboration, and continuous improvement.
Maintain compliance with company policies, required training, and certification requirements.