Practice Support Assistant (Clinic Receptionist) - Full time, 40 hours per week - - Bronson Primary Care Partners - Battle Creek

Bronson Healthcare•Battle Creek, NE

20h•Onsite

About The Position

The Practice Support Assistant performs reception and clerical duties for Bronson Primary Care Partners in Battle Creek. Responsibilities include answering phones, greeting and registering patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing calls. The role also supports patient billing and insurance verification, maintains medical records and confidentiality, and performs general office duties. Employees providing direct patient care must demonstrate competencies specific to the population served. The position requires sustained computer and visual work, with CRT work occurring 70–90 percent of the time, as well as close-tolerance work and sustained hand-eye coordination. Physical activity is typical of jobs involving regular walking, standing, stooping, bending, sitting, and some lifting of light objects. The role is full-time, 40 hours per week, on first shift.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills.
Ability to file accurately and to organize, alphabetize, file, and prioritize multiple tasks.
Professional communication and excellent customer service skills.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills.
Ability to maintain positive customer service and establish effective working relationships with office staff and employees in a team environment.
Ability to perform other light clerical duties as assigned.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Greet, register, and check in patients; confirm patient and guarantor demographic and insurance information; and complete required fields in the practice management system.
Determine patient co-payments using electronic insurance verification and collect current and past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry, using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Prepare and retrieve files and maintain patient medical records according to current required standards.
Obtain patient authorization for transfer of private health information and maintain confidentiality of patient data and information.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading standard correspondence, reports, and other documents.
Maintain a clean unit environment and work area, and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for assigned special projects and complete individual assignments as directed by management.
Engage in ongoing study and complete required training and education to maintain the competence, knowledge, and skills necessary for assigned responsibilities.
Complete required documentation accurately and on time.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures to maintain a safe and clean environment.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Perform other duties as assigned by the physician or practice manager/office supervisor.
Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration, including for new Bronson patients and accounts with specified review flags or insurance circumstances.