Practice Support Assistant I
About The Position
Optum, a global organization, delivers care aided by technology to improve health outcomes. This role is part of Atrius Health, an innovative healthcare leader and multi-specialty group practice within the Optum family, operating at 28 practice locations in eastern Massachusetts. The team of providers works collaboratively with a value-based philosophy. The Practice Support Assistant I performs advanced duties with a high level of autonomy and competency, serving as a key member of the medical team. This position focuses on delivering excellent customer service, supporting strong patient-clinician relationships, and handling various administrative tasks that vary by department.
Requirements
- High School Diploma/GED
- 6+ months of customer service or healthcare experience
- Access to reliable transportation
Nice To Haves
- Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
Responsibilities
- Serve as a role model and mentor for support staff; assist with onboarding and training
- Manage complex scheduling tasks, including appointment booking and patient outreach
- Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prior authorizations, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow; lead huddles as needed
- Participate in quality improvement initiatives and special projects
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
