Practice Support Assistant II

UnitedHealth Group • Medford, MA

7d • Onsite

About The Position

Optum is a global organization focused on improving health outcomes through technology, connecting people with care, pharmacy benefits, data, and resources. The company fosters a culture of inclusion, offers comprehensive benefits, and career development opportunities. This role is with Atrius Health, part of the Optum family, an innovative healthcare leader and multi-specialty group practice with 28 locations in eastern Massachusetts. Atrius Health delivers a connected system of care for adult and pediatric patients, with providers collaborating within a value-based philosophy. The Practice Support Assistant II performs advanced duties with a high level of autonomy and competency, serving as a key member of the medical team. This position delivers excellent customer service, supports strong patient-clinician relationships, and handles various administrative tasks that vary by department.

Requirements

• High School Diploma/GED
• 1+ years of customer service or healthcare experience

Nice To Haves

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow
• Participate in quality improvement initiatives and special projects
• Serve as a role model and mentor for support staff; assist with onboarding and training

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees