Spa Coordinator (Front Desk)
About The Position
SpaDerma is seeking a Practice Support Administrator to join their team at their North Shore office in Wilmette. This is a full-time role, 36-40 hours a week, with flexible hours that include nights and weekends, requiring at least one weekend day shift and one closing shift weekly. The ideal candidate has a passion for the aesthetic or beauty industry and is looking for a positive, fast-paced culture where attention to detail and customer service are key. This is an entry-level opportunity to gain exposure to the medical esthetics field. The Practice Support Administrator is responsible for supporting patients and providers within the spa locations, excelling in providing a five-star approach to customer service and patient experience. This includes patient interaction for greeting, checking out, reviewing accounts, closing sales, and consulting on treatments and products. Training will be provided for services and offerings. The role also involves assisting providers with scheduling, patient communication, and treatment room maintenance.
Requirements
- Strong typing skills and proficiency in Google Suite
- Excellent organizational & multitasking skills
- Knowledge of medical spa services and products
- Professional and polished presentation
- Experience with customer service and sales
- Ability to collaborate with a team
- 1+ years of customer service and sales
- 1+ years of healthcare or hospitality experience
Nice To Haves
- 1+ years of medspa experience
Responsibilities
- Greeting patients while following providing customer service and phone etiquette training
- Utilizing booking software to accurately check out sales, schedule appointments and track sales
- Completing daily auditing reports for scheduling, transactions, device availability, etc
- Maintaining a clean and sanitized spa area which includes laundry minor cleaning duties
- Managing inventory and ordering; retail, professional backbar and medical supplies
- Resolving customer concerns in a timely and effective manner
- Following up with patients in regards to account balances, appointments, and treatment concerns via phone, email and text
- Learning, retaining, and promoting treatment information to current and potential patients
- Attending events and promotional functions in the practice and offsite
- Following all company protocols and procedures with the highest regard for professionalism and confidentiality
- Managing weekly assigned administrative work to support the business as needed
- Attending team meetings, product and device training, sales coaching, and performance reviews
- Reviewing patient account and billing management; memberships, packages, and transactions
- Inputting e-commerce sales orders daily
- Responsible for compiling reports in regards to sales, inventory, patient retention, etc
- Managing all applicable business software often used for charting, booking, and patient reviews
- Responsible for appointment scheduling, confirmations, bill pay, and patient consent forms
- Manages promotional items and in spa displays
- Responsible for increasing sales through lead generation, warm calling, patient consultations and overall effective patient follow up
- Assisting providers and management as needed
Benefits
- Medical, dental and vision insurance
- Free Class Pass membership
- Paid parental leave
- 401K match
- PTO
- Paid holidays
- Generous request off policy
- Free neurotoxin treatments, discounts on procedures and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
