Practice Support Administrator (PSA) - Willmette
About The Position
SpaDerma is a leading medical spa in Chicago, specializing in Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare. Founded in 2001, the company prides itself on being an approachable and affordable brand focused on employee empowerment and patient satisfaction. SpaDerma has received numerous accolades, including being the #1 Skinpen and #1 Hydrafacial account. With over 140 employees and 5 locations, SpaDerma is expanding its support team at its North Shore office in Wilmette. This is an entry-level, full-time role (36+ hours/week) offering exposure to the medical esthetics field in a positive, fast-paced culture that values attention to detail and customer service. The role requires flexibility in hours, including at least one weekend day shift and one closing shift weekly.
Requirements
- Strong typing skills and proficiency in Google Suite.
- Excellent organizational and multitasking skills.
- Professional and polished presentation.
- Experience with customer service and sales.
- Ability to collaborate with a team.
- 1+ years of customer service and sales experience.
- 1+ years of healthcare or hospitality experience.
Nice To Haves
- Knowledge of medical spa services and products.
- 1+ years of medspa experience.
Responsibilities
- Greeting patients and providing excellent customer service and phone etiquette.
- Utilizing booking software for check-outs, appointment scheduling, and sales tracking.
- Completing daily auditing reports for scheduling, transactions, and device availability.
- Maintaining a clean and sanitized spa area, including laundry and minor cleaning duties.
- Managing inventory for retail, professional backbar, and medical supplies, including ordering.
- Resolving customer concerns in a timely and effective manner.
- Following up with patients regarding account balances, appointments, and treatment concerns via phone, email, and text.
- Learning, retaining, and promoting treatment information to patients.
- Attending events and promotional functions, both on-site and off-site.
- Adhering to all company protocols and procedures with professionalism and confidentiality.
- Managing weekly assigned administrative tasks to support the business.
- Attending team meetings, product and device training, sales coaching, and performance reviews.
- Reviewing patient accounts and managing billing, including memberships, packages, and transactions.
- Inputting e-commerce sales orders daily.
- Compiling reports on sales, inventory, patient retention, etc.
- Managing applicable business software for charting, booking, and patient reviews.
- Handling appointment scheduling, confirmations, bill pay, and patient consent forms.
- Managing promotional items and in-spa displays.
- Increasing sales through lead generation, warm calling, patient consultations, and effective patient follow-up.
- Assisting providers and management as needed.
Benefits
- Medical, dental, and vision insurance
- Free Class Pass membership
- Paid parental leave
- 401K match
- PTO
- Paid holidays
- Generous request off policy
- Free neurotoxin treatments
- Discounts on procedures and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
