Practice Supervisor-Department of OBGYN - Rowan Medicine, an affiliate of Virtua Medical Group (Washington Township, NJ)

Rowan University • Washington Township, NJ

2d • $65,000 - $68,000 • Onsite

About The Position

The Practice Supervisor oversees daily non-physician operations in Rowan Medicine outpatient offices in Washington Township/Sewell and Stratford, New Jersey. The role supports physicians, manages front desk and billing processes, leads personnel activities, resolves concerns, and maintains compliance with departmental and university standards while promoting efficient workflows and exceptional patient experiences.

The supervisor manages staffing and site operations, including scheduling, time and attendance, payroll, training, performance evaluation, patient flow, and recommendations concerning personnel actions. The role also oversees clinical support processes and compliance, including sterilization, medication storage, triage procedures, patient-management protocols, and clinical staffing levels.

Administrative responsibilities include managing supplies, equipment, records, purchase orders, reports, audits, office maintenance coordination, and scheduling-system processes. The Practice Supervisor is expected to treat others with compassion, dignity, and respect; complete assigned training; follow Rowan policies and compliance standards; keep current with applicable regulations; and ensure staff receive relevant compliance training. Other related duties may be assigned.

Requirements

• Bachelor’s degree in a health-related field.
• At least 2 years of supervisory and operations management experience in a healthcare setting.
• Ability to work evenings and Saturdays as needed.
• Strong communication, organizational, and multitasking skills.
• Ability to work independently and adapt in a dynamic clinical environment.
• Proficiency with Windows-based systems.

Nice To Haves

• Knowledge of insurance plans.

Responsibilities

• Supervise and assist with daily site operations, including personnel management, billing, facility issues, and implementation of office policies and procedures.
• Review weekly missing-charge reports and ensure missing charges are entered into the billing system.
• Build faculty schedules in EPIC and Outlook; track schedule changes and maintain faculty time and attendance logs.
• Maintain staff time and attendance records, schedule faculty and medical staff vacations, and prepare biweekly payroll.
• Plan site work and staffing to make effective use of employees, equipment, resources, and materials within budget requirements.
• Recommend hiring, firing, promotion, discipline, and other personnel changes; prepare medical staffing schedules to ensure adequate coverage.
• Train, supervise, and evaluate clinical staff; prepare daily assignments and rotate staff between front and back duties.
• Evaluate patient flow and redirect staffing to improve efficiency and reduce costs; resolve conflicts involving medical staff.
• Monitor medical staff performance and attendance, ensure daily assignments are completed, and promote a customer- and physician-friendly environment.
• Perform front-office duties as needed, as described for surgical scheduler and senior receptionist/patient scheduler roles.
• Monitor staff compliance with applicable regulations, including OSHA and CLIA; ensure sterilization procedures are available and followed and medications are properly stored with authorized access.
• Maintain a professional, orderly clinical office and ensure staff appearance reflects professionalism.
• Train and assign staff for patient-call and test-result triage based on their knowledge; ensure abnormal results are identified for physician review.
• Work with providers to make patient-management protocols available and ensure adequate clinical support for patient volume.
• Define clinical staff work and recommend departmental policy or procedure changes to improve patient flow, provider and staff efficiency, and patient satisfaction.
• Maintain inventory; order supplies and equipment responsibly; arrange equipment calibration; and prepare requisitions as directed.
• Demonstrate working knowledge of scheduling, billing, and electronic medical records systems to assist staff, and run reports to monitor policy compliance.
• Oversee front-desk audits with the billing office, generate monthly reports, and take follow-up actions as needed.
• Maintain purchase orders, including transferring funds as needed and closing completed orders; maintain the disaster-recovery vaccine storage plan.
• Serve as primary contact for security and answering services; coordinate office repairs and services with Plant Operations and other service providers.
• Maintain records and record-keeping systems in accordance with federal, state, university, and departmental requirements.
• Review physician paper and computer schedules weekly, monthly, and quarterly and resolve discrepancies with the Administrator.
• Treat others with compassion, dignity, and respect; complete assigned training; adhere to Rowan policies and compliance standards; and keep current with applicable laws, regulations, and policies.
• Ensure staff are trained and evaluated on compliance policies and procedures relevant to their jobs.
• Perform other related duties as assigned.

Benefits

• Comprehensive New Jersey State health, dental, and retirement benefits.
• Generous paid time off and holidays.
• Tuition reimbursement for employees, spouses, and dependents attending Rowan University; spouse and dependent eligibility is for undergraduate study only at the Glassboro campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager