Practice Supervisor - Signature Primary Care Innovation Way

Roper St. Francis Healthcare • Mt. Pleasant, SC

12d • Onsite

About The Position

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores. Given that our office operates as a concierge practice, our care service is distinct from traditional primary care offices. We limit our practice to a maximum of 450 patients to ensure personalized and attentive care. This allows us to foster stronger relationships with our patients and provide more individualized attention. On average, we see around 10 patients per day, excluding lab or nurse visits. This manageable patient load enables us to offer comprehensive and unhurried consultations, ensuring that each patient receives the time and care they need. Additionally, we offer a flexible schedule to accommodate the needs of both our patients and staff. Every other Friday, we operate on a half-day schedule, which helps maintain a balanced work environment and enhances our ability to deliver high-quality care consistently.

Requirements

• BLS Basic Life Support – American Heart Association (required within 90 days of hire)
• High school diploma (required)
• 3 years of recent experience in healthcare with at least one year being in an administrative setting (required)
• 1 year of supervisory experience (required)

Nice To Haves

• Coursework in medical terminology and healthcare office (preferred)
• 1 year of supervisory experience (preferred) for RSFH

Responsibilities

• Performs patient care tasks ensuring accurate, safe, professional care
• Handles all administrative functions related to assigned areas.
• Accomplish assignments while meeting work quality, quantity, and timeliness expectations
• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.
• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.
• Supports and promotes practice in efforts in meeting established projects and goals.
• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED