Patient Services Representative - Signature Primary Care Innovation Way

Roper St. Francis Healthcare • Mt. Pleasant, SC

12d • Onsite

About The Position

This position serves as the first line of quality service to patients and the community within a concierge primary care practice that limits its practice to a maximum of 450 patients to ensure personalized and attentive care. The role involves processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. The position provides excellent customer service and may require occasional coverage at other physician practice locations.

Requirements

• High School Diploma or GED (required)
• Knowledge of medical terminology and ICD-9 coding (preferred)
• Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
• Basic math skills
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Problem solving skills
• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Nice To Haves

• Previous experience preferred.
• EPIC experience also preferred.
• Prior experience in patient registration/healthcare (preferred)

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately.
• Processes admission paperwork, including basic insurance verification.
• Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process.
• Corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the close of the day.
• Performs charge entry for external services (i.e. nursing homes) as necessary.
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients.
• Assists patients with online scheduling and MyChart as necessary.
• Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
• Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice.
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy.
• Verifies RX benefits in electronic health record, per protocol.
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Completes accounts in revenue cycle software.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED