Practice Supervisor - Oncology - Tricom North Charleston
About The Position
The Practice Supervisor assists with overseeing the overall functioning of the oncology practice, including staff management, workflow development, financial performance, and provider and staff engagement. The role supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, including volume, customer service initiatives, productivity, patient satisfaction scores, Joint Commission tracer results, and employee engagement scores. The position is primarily based at Tricom North Charleston, with travel to the Berkeley Medical Office and potentially Maple Street in Summerville, South Carolina. Scheduled hours are 40 per week, generally Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m.; hours may vary. The role may involve high-stress periods, fluctuating workloads, and frequent interruptions.
Requirements
- High school diploma.
- Three years of recent healthcare experience, including at least one year in an administrative setting.
- One year of supervisory experience is required for BSMH; one year is preferred for RSFH.
- American Heart Association Basic Life Support (BLS) certification required within 90 days of hire.
- Active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, operation monitoring, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and ability to train staff.
Nice To Haves
- Certified Medical Assistant (CMA) preferred.
- LPN or RN with managerial experience highly preferred.
- Coursework in medical terminology and healthcare office preferred.
- One year of supervisory experience preferred for RSFH.
Responsibilities
- Assist with overseeing the overall functioning of the practice, including staff management, workflow development, and financial performance.
- Support provider and staff engagement and assist the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
- Perform patient care tasks while ensuring accurate, safe, and professional care.
- Handle administrative functions related to assigned areas.
- Complete assignments to meet work quality, quantity, and timeliness expectations.
- Assist other team members as needed, providing patient care when skilled or certified, or assisting clerical staff when workload requires.
- Respond effectively and sensitively to internal and external customer needs while maintaining a positive, professional image.
- Support practice projects and goals.
- Follow hospital, network, and practice safety and compliance policies and procedures, and demonstrate flexibility in job duties as needed.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options.
- Life insurance and mental health resources.
- Discounts.
- Paid time off, parental leave, and FMLA leave.
- Short- and long-term disability.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
