Practice Specialist/Assistant - Heart Transplant Program (Full Time)
About The Position
The Heart Transplant Practice Specialist supports the multidisciplinary clinical team within Beth Israel Deaconess Medical Center’s Advanced Heart Failure Program. The role helps provide safe care to heart transplant and LVAD patients by managing appointments, supporting clinical triage, answering the main phone line, and serving as a primary point of contact for patients. The Specialist works with nurses, physicians, pharmacists, nurse practitioners, and other team members across evaluation, pre-operative, and post-transplant care. The position also collaborates with administrative, data, and financial coordinators.
Requirements
- High school diploma or GED.
- 1–3 years of related work experience.
- Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Nice To Haves
- Associate’s degree.
- Experience in healthcare.
Responsibilities
- Obtain required referrals before scheduled visits and maintain compliance with referral-management requirements, payer rules, and related policies; track referral, level of care, and authorized visits.
- Assist patients with registration and update insurance information at each visit to support accurate billing and capture of pre-transplant services.
- Collaborate with the Financial Coordinator to ensure required policies are followed and report insurance changes found at check-in.
- Check patients in and coordinate and schedule new and follow-up appointments in person, by email, and by phone for a multidisciplinary team.
- Confirm insurance type, visit type, and demographic information.
- Work with Transplant Nurse Care Coordinators to keep patient information current in the Organ Transplant and Tracking Record database.
- Record time according to instructions on the monthly Medicare time study.
- Answer, screen, and process a high volume of calls professionally, following phone scripts and triage guidelines.
- Ask appropriate questions and use independent judgment within the role’s knowledge and authority to determine appointment type, appropriate provider, and urgency.
- Record and forward accurate messages to providers and staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
