Practice Secretary

NeighborHealth•Charleston, WV

15h•Onsite

About The Position

A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country, serving the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Every role at NeighborHealth is vital in advancing medicine and delivering the best care experience for our patients and community.

Requirements

High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required.
Bilingual Spanish skills required

Nice To Haves

Medical Terminology preferred

Responsibilities

Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.
Consistently provides excellent customer service and makes patients feel welcome.
Maintains a positive attitude.
Uses communication devices appropriately.
Promotes a sense of “team work” through demonstration of self-direction and self-motivation.
Solves problems independently or knows when to seek consultation.
Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.
Reviews After Visit Summary instructions with patient as needed.
Prints additional labels as needed.
Responsible for early am chart preparation and other opening/closing procedures.
Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.