Practice Representative (Front Desk) 8:00Am - 4:30Pm

Beth Israel Lahey Health•Brookline, VT

19h•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Department of Anesthesia, Critical Care and Pain Medicine provides a full-range of leading-edge anesthesia services in all operating rooms, intensive care units, obstetric, and non-surgical procedure areas (including gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center, Boston. Our first commitment is to provide compassionate, world-class care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and, as a Harvard Medical School affiliated hospital, our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia, critical care, pain and headache treatment. We also have advanced innovative technologies in the field, including 3-D imaging and guided ultrasound to provide minimally-invasive, safe care for the most successful outcomes. Our department continues to grow and thrive in a culture of respect that supports the professional development and personal well-being of our staff. In addition, we have a strong commitment to Diversity, Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff. This position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline Village T stop. Our pain clinicians offer a wide-range of compassionate, comprehensive and cutting-edge treatments for chronic and complex pain and for migraine and other types of headache pain.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.

Nice To Haves

Associate's degree preferred.
One year experience in a healthcare or service/hospitality environment.

Responsibilities

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
Prepares schedules, medical records and other documents in accordance with quality standards.
Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems.
Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan.
Collects required co-payments according to standards.
Directs patients to next service area.
Monitors patients and visitors entering, waiting, and leaving the practice.
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.
Provides patient with any relevant educational materials as indicated.
Enters visit billing tickets.