Medical Assistant, Neurosurgery - 8:00am - 4:30PM

Beth Israel Lahey Health•Boston, MA

1d•Onsite

About The Position

Coordinates patient flow, prepares patients for examinations with a focus on excellent customer service, and assists with a variety of office-based procedures. This role is crucial in ensuring timely patient care and supporting the neurosurgery team.

Requirements

High School diploma or GED required.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.
MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Nice To Haves

Associate's degree preferred.
Ambulatory and/or Surgical Practice setting experience.
Phlebotomy certificate.

Responsibilities

Greets patients and escorts them from the waiting room to the proper examination room.
Maintains patient flow so that the surgeon is seeing patients on a timely basis.
Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs (height, weight, blood pressure, pulse, temperature).
Prepares patients for examination per the individual surgeon protocol.
Accompanies and assists the surgeon with exams, as necessary.
Assists surgeon with procedures, applies dressings and bandages, and provides wound care under the supervision of the surgeon.
Cleans and stocks examination rooms, ensuring adequate inventory of necessary supplies.
Monitors supply levels and replenishes as necessary.
Maintains equipment and instruments in proper working order.
Processes instruments to ensure appropriate sterilization.
Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons.
Triages and responds to patient clinical questions and telephone calls.
Directs calls and inquiries to the appropriate surgeon when appropriate.
Obtains reports and radiologic films as requested by the surgeon.
Prepares medical records for clinical sessions, ensuring all required paperwork is included.
Participates in front desk activities: checks patients in utilizing the computer system; co-payment collection from patients; referral management; daily reconciliation process; answers telephone; and assists with other administrative duties as requested.
Ensures appropriate handling/disposal of medical waste.
Files, coordinates mail and correspondence distribution.