Practice Representative Manager

Georgia Eye Institute of the Southeast LLC•Savannah, GA

About The Position

The Practice Representative Manager is responsible for overseeing the day-to-day operations of the front desk and patient services teams across assigned locations. This role ensures efficient workflow, high-quality patient interactions, and alignment with organizational goals. The manager will lead and develop a team of practice representatives, implement front-end process improvements, and ensure adherence to policies, compliance, and performance benchmarks.

Requirements

High school diploma or equivalent; associate or bachelor's degree in healthcare administration or related field preferred.
3–5 years of experience in a medical office setting, including at least 1–2 years in a supervisory or managerial role.
Strong knowledge of insurance verification, scheduling systems, and patient intake processes.
Excellent interpersonal, organizational, and leadership skills.
Proficiency with EMR/EHR systems and patient registration platforms (e.g., NextGen, Phreesia).

Responsibilities

Manage, train, and support front desk staff to ensure excellent patient service and operational efficiency.
Conduct regular team meetings to communicate updates, reinforce expectations, and provide performance feedback.
Create and maintain staffing schedules to ensure adequate coverage at all times for all locations.
Handle escalated patient issues or conflicts in a professional and solution-oriented manner.
Oversee front desk workflow including check-in/check-out, insurance verification, and patient registration.
Ensure accurate and timely collection of copays and balances at the time of service.
Monitor Phreesia and practice management system usage to ensure proper data entry and financial capture.
Collaborate with billing and clinical teams to support coordination of care and front-end revenue cycle.
Monitor key performance indicators (KPIs) such as front-end collections, patient wait times, and registration accuracy.
Ensure compliance with HIPAA, company policies, and payer requirements.
Audit daily transactions, eligibility checks, and appointment workflows for quality assurance.
Identify and implement opportunities to streamline front office procedures and enhance the patient experience.
Act as liaison between front desk teams, providers, clinical staff, and administration to resolve operational issues.
Facilitate onboarding and continued education for front desk employees.