Practice Operations Manager

Amae Health•Irvine, CA

9h•$95,000 - $115,000•Onsite

About The Position

Amae Health is seeking a Practice Operations Manager to lead operations for two new clinics in Orange and Irvine, CA. This role involves partnering with the Clinic Director to oversee service delivery, drive key performance indicators (KPIs), and meet operational targets. The Practice Operations Manager will be responsible for leading teams, systems, and processes, including training, coaching, and mentoring staff, while modeling excellent service and care. This is a cross-functional role requiring collaboration with various centralized teams (HR, Talent, Finance, Growth, Central Operations, Technology) to ensure exceptional care and business sustainability. The ideal candidate is comfortable with change, embraces new technologies, and continuously improves operations. This is a player/coach role, equally adept at delegating and working directly with members. The position requires a detail-oriented, highly organized individual passionate about operational excellence in severe mental illness (SMI) care. This is a full-time, in-person position with travel between the Orange and Irvine clinic locations.

Requirements

Bachelor’s Degree preferred
5+ years of experience in practice leadership, with a preference for experience within complex, multi-specialty ambulatory settings
Direct experience leading multidisciplinary patient-facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience
Strong desire to surpass the status quo for patient experience
Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
Demonstrated experience in improving processes to improve operational outcomes
Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
Experience working with SMI or equally complex patient populations desired
Experience working in rapidly growing practices desired

Responsibilities

Provide direct oversight of day-to-day clinic operations, including the clinical team's operations in collaboration with the Clinical Director.
Maintain a clean, organized, and welcoming clinic space, adhering to brand guidelines.
Partner with vendors and business associates, including building management, medical supply providers, cleaning services, maintenance, and regulatory bodies.
Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies.
Oversee all schedules and templates to ensure consistent member experience, productive clinician schedules, and billing/regulatory compliance.
Foster a proactive, adaptable, and engaged team environment.
Hire, train, coach, and develop employees, promoting a culture of learning and continuous improvement.
Manage daily care team schedules, PTO, and timecard approval.
Work collaboratively with medical and clinical leadership.
Facilitate a best-in-class member-centered experience according to "The Amae Way".
Communicate with members and their families regarding financial responsibilities, ensuring timely payment and accurate record-keeping.
Collaborate with Growth teams to welcome potential members into care.
Communicate regularly and proactively with colleagues across clinic and organization to overcome obstacles and foster a collaborative culture.
Monitor and drive Key Performance Indicators (KPIs) within practice operations.
Maintain accurate and up-to-date data sources.