Practice Operations Manager
About The Position
Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. Shared Practices Group (SPG) is one of the fastest-growing dental implant organizations in the country, with over 40 practices across the U.S. focused on dentures and implant dentistry. Our mission is simple: expand access to life-changing full-arch care so more patients can get the smile, health, and confidence they deserve. You’ll be joining an energetic, high-performing, and tight-knit team that truly lives the Team First mindset. We take care of our practice teams so they can focus on what matters most—taking exceptional care of our patients.
Requirements
- 3–5 years of leadership or sales-focused role
- Proven ability to drive revenue and coach performance
- Proficiency in Google Suite
- Strong leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, goal-driven environment
Nice To Haves
- Dental knowledge is preferred
Responsibilities
- Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
- Monitor monthly AP and proactively identify production gaps and opportunities
- Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
- Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
- Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
- Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes
- Oversee day-to-day office operations to ensure efficiency and patient satisfaction
- Implement and maintain policies, procedures, and compliance standards
- Track and report weekly KPIs via the practice scorecard
- Support inventory and ordering when needed
- Recruit, train, and coach high-performing staff
- Schedule and coordinate coverage to support production goals
- Conduct performance reviews and ongoing development
- Foster a culture of accountability, energy, and results
- Ensure exceptional service from consultation through post-treatment
- Step in to complete consultations when needed
- Manage patient records and appointment flow
- Address patient concerns with professionalism and urgency
- Oversee collections and ensure monthly revenue targets are met
- P&L Responsibility
- Manage accounts receivable/payable and daily/monthly closings in Open Dental
- Monitor expenses and identify cost-effective solutions
Benefits
- Competitive base salary
- Full healthcare benefits: medical, dental, vision
- Company-paid life insurance
- 401(K)
- Paid holidays, vacation, and sick time
- Leadership development and career growth opportunities
- A culture that values innovation, ownership, and patient-centric care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
