Practice Operations Manager-Four Corners-Adult Medicine-Orlando Health Physician Associates

Orlando Health•Clermont, FL

10d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers across various specialties, they offer comprehensive care for all ages and stages of life. As part of the integrated Orlando Health system, their numerous convenient locations provide easy access to quality primary care, including same-day, next-day, and virtual appointments. Orlando Health Physician Associates is committed to providing exceptional benefits, including career-growing educational programs and well-being services, starting from day one. The Practice Operations Manager plays a crucial role in managing human, financial, and material resources within an outpatient clinic setting. Working in a team relationship with the Physician Lead and Director/Physician Practices or COO or Senior Manager, this role ensures high-quality, customer-focused, cost-effective healthcare services, aiming for patient and staff satisfaction in alignment with the mission and goals of Orlando Health Physician Group (OHPG) and Orlando Health.

Requirements

Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
Two (2) years of health care experience, to include one year in a lead or supervisory role.

Responsibilities

Responsible for approximately 4-15 physicians and 15-40 team members.
Assists in the development and oversight of standards compliance for the designated scope of outpatient clinics within the Service Line, in cooperation with the Physician Lead.
Identifies issues in service and coordinates action plans with Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
Ensures compliance with all regulatory and accreditation mandates, company policies, procedures, and programs, ensuring consistent application within their service line(s).
Reviews and implements OHPG policies, procedures, and programs.
Develops and manages annual operational and capital clinic budgets in cooperation with the Physician Lead and Senior Manager, allocating and authorizing appropriate expenditures.
Manages actual performance against budget, providing analysis of material variances to Administration.
Maintains an effective revenue cycle and other systems to maximize revenue.
Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead and Senior Manager, creating an environment consistent with management values of OHPG.
Works with the Lead Physician of the practice to ensure appropriate access, flow, and scheduling of patients.
Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
Coordinates and develops long-range strategic plans for clinic operations within the service line strategic plan, in collaboration with Physician leadership.
Hires, trains, supervises, evaluates, and develops practice staff in accordance with established Human Resources Guidelines.
Develops lead staff for each clinic and builds a well-functioning team focused on patient needs.
Ensures quality metrics are met in the practice setting.
Directs and oversees the maintenance of the physical facility to ensure appropriate operations, appearance, and security, evaluating, recommending, and planning for future space.
Negotiates, communicates, and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
Interprets, ensures, and facilitates information exchange within the Service Line, promoting open communication.
Analyzes and prepares appropriate responses and actions.
Researches, analyzes, and maintains data collection systems required to administer Service Line operations.
Participates with the Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
Ensures coverage of roles during staff shortages, vacations, sick leave, or other leaves to assure continuity in patient care.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.