Practice Operations Lead

Rothman Orthopaedics•West Chester, PA

10d•$45,000 - $65,000•Hybrid

About The Position

Rothman Orthopaedics is looking to hire a Practice Operations Lead to oversee our West Chester, PA office. This position will require travel and support to our offices in Malvern, King of Prussia, and Glen Mills. The Practice Operations Lead is responsible for the oversight of a medical office (> 40,000 Annual UE, and/or unique identifiers) including supervising all office staff, fiscal ownership of P&L while ensuring high levels of patient satisfaction. This position facilitates the efficient operation of patient care areas and physician needs in delivering such care. The Practice Operations Lead is responsible for assuring an exceptional patient experience, from initial contact to care follow-up. This position has adequate knowledge of RO's policies and procedures and is an accessible resource for the office’s employees, physicians, patients and customers. Service, clinical and fiscal excellence, with the ability to grow a medical practice is the responsibility of the incumbent.

Requirements

High School diploma or GED required
One (1) to three (3) years medical practice management experience or equivalent required
Medical practice operations knowledge required
Computer skills including, but not limited to, MS Office required
As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination.

Nice To Haves

Associate's or Bachelor's degree preferred
Orthopaedic medical practice operations preferred

Responsibilities

Organizes daily office operations and procedures including planning, reviewing and maintaining office schedules.
Assumes fiscal responsible for P&L, co-pay collection, batch reconciliation, petty cash, precertification processes and overtime management.
Communicates information to customers, physicians, and staff.
Collaborates with Clincial Support staff to ensure that quality patient care and services are provided.
Addresses patient complaints to full resolution while working closely with the regional managers.
Maximizes office productivity through proficient use of time.
Maximizes FTE utilization.
Monitors work processes and evaluates outcomes.
Resolves employee and physician complaints; consulting with regional managers as necessary.
Networks with referring and primary care physicians, insurance carriers and nurse case managers while working closely with Marketing and the Business Office
Conducts regularly scheduled staff meetings.
Attends and participates in Manager meetings and Manager/Director meetings as required.
Assists transcription department with the collection of missing dictation.
Participates in the interview process of new hires and termination of staff.
Trains, and assesses all staff.
Evaluates performance and recommend merit increases, promotions, and disciplinary actions.
Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with Human Resources and Payroll departments.
Adheres to and enforces all policies and procedures.
Oversees medical supply inventories and reordering stock when necessary following the guidelines of the Accounting and Inventory Supply Manager.
Ensures that all accounting documentation (invoices, receipts, purchase orders) are handed in a timely manner.
Manages payroll and monitor staffing hours and schedules.
Contributes to short and long term organizational planning as a member of the management team.
Resolves problems in administrative areas and ensuring compliance with regulations and standards.
Serves as a liaison between clinic and internal as well as external agencies.
Manages and maintains office space.
Troubleshoots and maintains office equipment
Exemplifies the Mission, Vision and Values of the organization.