Practice Operations Assistant - Anesthesia & Pain Management

Children's Healthcare of Atlanta

18d•Onsite

About The Position

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and support the delivery of safe, quality patient care. The role supports Anesthesia & Pain Management and works with patients, providers, clinical teams, and other departments on scheduling, patient access, communications, and general office operations.

Requirements

High school diploma or equivalent.
One year of experience in an administrative or office management role; physician office or clinic setting preferred.
Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
Proficiency in Microsoft Office and other Windows-based applications.

Nice To Haves

Bachelor’s degree in Business, Healthcare, or a related field.
Experience in a physician office or clinic setting.

Responsibilities

Serves as a primary contact and resource for patient appointment scheduling, potentially collaborating with centralized contact center teams.
Maintains provider and resource schedules using Epic and system tools, including managing schedule disruptions, developing inpatient service schedules, and updating room scheduling tools as applicable.
Works to meet department and CPG patient access goals and metrics.
Coordinates with clinical teams to ensure information and resources are available for patient care, including scheduling interpreters and obtaining medical records as needed.
Reviews and responds to Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
Monitors and manages patient recall and wait lists, work queues, and appointment referrals to optimize schedule utilization.
Handles patient communications, including faxes, mail, inbound and outbound calls, and patient forms.
Performs general administrative duties such as creating correspondence, filing, photocopying, answering and routing calls, collecting credentialing documents, submitting expense requests, and coordinating meetings.
Orders and stocks supplies; performs record-keeping and/or cash reconciliation; acts as a liaison to other departments and vendors; takes meeting minutes; and performs quality management functions as needed.
Prepares meeting minutes, agendas, and other meeting materials in a timely manner.
May perform basic payroll or timekeeping activities, handle human resources paperwork, and maintain database records as needed.
May perform other department-specific duties and assignments as appropriate.