Practice Manager

Catholic Charities • New Haven, CT

42d

About The Position

Join our New Haven team as we continue strengthening our Certified Community Behavioral Health Clinic (CCBHC), an innovative model designed to expand access to high-quality, evidence-based behavioral health services. The CCBHC connects members of our community with comprehensive outpatient care that supports recovery, wellness, and whole-person health.

The Practice Manager plays a central role in the operational success of the clinic, ensuring that systems supporting access to care, client flow, and front-end operations run smoothly and effectively. This position provides supervision and leadership to the Client Care Specialist team while overseeing key operational functions that shape the client experience from the first point of contact.

Working closely with the program leadership team, the Practice Manager helps strengthen workflows, improve operational processes, and support the continued development of an efficient, client-centered clinic environment. This role offers the opportunity to contribute to the ongoing evolution of a community-based behavioral health model while working with a mission-driven team dedicated to improving access to care in the New Haven community.

This position is well suited for a collaborative and solutions-oriented professional who enjoys building systems, supporting team development, and identifying practical improvements that help clinics run more effectively.

Requirements

• Must have BA/BS Degree in business, operational management, or mental health field. Master’s Degree encouraged.
• A minimum of five (5) years of related experience at least 3 years in a supervisory capacity. Extensive experience in a comparable role may be considered in lieu of a degree.
• Must have excellent communication and interpersonal skills and an attention to detail.

Responsibilities

• Supervises the Client Care Specialist team and oversees front desk operations, including call management, client intake and screening, and scheduling processes. Recruits, hires, trains, and supports front desk staff and provides intake coverage as needed.
• Partners with the program leadership team to identify operational challenges and implement solutions that improve workflow, client access, and overall clinic efficiency.
• Collaborates with the Electronic Medical Record (EMR) administrator and billing team to support effective use of the EMR system, including scheduling, billing, and claims processes. Ensures that client authorizations, insurance verification, and self-pay arrangements are appropriately documented and maintained.
• Assists in developing and refining intake and workflow processes that support integrated behavioral health and primary care services. Serves as a liaison with community healthcare partners, including local Federally Qualified Health Centers (FQHCs), to support coordination of care and scheduling processes.
• Resolves operational issues related to insurance verification, co-pay collection, self-pay agreements, appointment scheduling, payer concerns, and clinic financial reporting.
• Conducts ongoing operational review to identify inefficiencies, gaps, or areas for improvement and collaborates with the team to implement solutions that align with CCBHC standards and program goals.
• Develops and refines policies, procedures, and workflows that support staff productivity, efficient clinic operations, and a positive client experience.
• Creates job aids, training materials, and operational tools to support staff in implementing new protocols and best practices.
• Works with the program leadership team to develop and implement auditing and monitoring practices that support operational goals, regulatory compliance, and quality improvement efforts.
• Supports operational aspects of clinic development, program implementation, and organizational change initiatives
• Performs other duties as assigned.

Benefits

• For Good Health: Medical, Prescription, Dental and Vision insurance
• For a Secure Future: Life, AD&D and Long-term disability insurance
• For Retirement: 403(b) Plan, with employer matching contributions for eligible employees
• For Career Advancement: Training and development opportunities
• For Work Life Balance: Generous paid time off; including 14 paid holidays, vacation and sick time.
• Employee Assistance Program (EAP) - Free and confidential counseling for employee and immediate family

What This Job Offers

• Job Type: Full-time
• Career Level: Manager